Resume

Hare Krishna

Adastras A visual representation showcasing the range of services we offer. It includes elements representing video creation, web design, graphic design, social media management, logo and branding, and Google My Business. The image highlights the comprehensive solutions we provide to help businesses succeed in the digital landscape.

Technical Support

+52 81 32 44 69 46

jgd.hdg@gmail.com

Monterrey, Mexico

Jose Carlos Marcello Junior

Jose Carlos Marcello Junior

Profile

A dedicated and detail-oriented professional with expertise in insurance services, adept at performing authorization requests, verification, and resubmission processes to ensure smooth claim processing. I have a proven track record as a bilingual agent, resolving billing issues, providing exceptional customer service, and successfully promoting and selling cable, internet, phone, and security services. I’m an experienced manager with a strong background in the restaurant industry, skilled in coordinating activities, driving high performance, and delivering exceptional customer experiences, while collaborating effectively with cross-functional teams.

Certifications

Ethical Hacking Course Ethical Hacking Academy

2022

Certified in Cybersecurity concepts, Mastering Kali Linux, OSINT, vulnerability Scanning.

AI for all Course Coursera.com

2022

Certified in the basics of machine learning and AI module development.

Social Psychology Coursera.com

2014

Certified in understanding how people act depending on their environment.

Key Skills

Word, Excel, Power point

Linux

Passion for learning

Passion for teaching others

Projects

Home lab

August 22 – Current

Fedora Server Creation and Virtualization Project (Ongoing)

  • Created and configured a Fedora server to support multiple virtual machines (VMs) and implemented Docker containers within some VMs.
  • Developed this project as a hands-on learning initiative to gain expertise in Linux administration, Python programming, Docker utilization, Cybersecurity and Data analysis.
  • Explored concepts related to cybersecurity while actively engaging in ongoing project enhancements and advancements.

Language

Portuguese

Native

Spanish

Advanced

English

Advanced

Experiences

Insurance Verification Specialist
DME SERVICES SOLUTIONS

Dec 2021 – Jul 2023

Doing all the process to help patients to get their durable medical equipment billed through their insurance. From requesting authorizations to DME, verifying their status, and validating it, so that it can be shipped to the patient.

Tech Support/ Retention Agent
Teleperformance

Aug 2020 – Dec 2021

Starting as Tech support agent I used to help customers to troubleshoot their signal to provide their connection to the Cox network back. After six months I changed to the retention department. As a eretention agent used to help customer with their question about their bill, look for promotions and sell new services, such as home security and TV channels.

Manager
Azulito Restaurant

Aug 2019 – Aug 2020

I have to organize the purchase and stock of food, organize the team of chefs and waiters. Supervise all activities from the cleaning of the building, to the satisfaction of the clients.

Manager
Gopala Restaurant

Jan 2018 – Jul 2019

I have to organize the purchase and stock of food, organize the team of chefs and waiters. Supervise all activities from the cleaning of the building, to the satisfaction of the clients.

Freelancer
Various

Jan 2016 – Dec 2017

During this time I work as freelancer. Some of the work I did was article writer, copywriter, grant writer, as well as translator and transcriptor.

Education

Bachellor in Theology and religious Studies

Aug 2015 – Aug 2016

Minor in Did not completed the college • Bhaktivedanta College • Durbuy, Belgium

A Theological study with recognition from the University of Chester. Making a religious study of the main religious institutions in the world and others important religions. We focus into define what is theology, religion, and the influence of religion in society. A Theological study with recognition from the University of Chester. We make a religious study of the main religious institutions in the world and others important religions. We focus into define what is theology, religion, and the influence of religion in society.

High School diploma

Jan 2000 – Dec 2002

Minor in Electrics and Electronics • ETE Jose Rocha Mendes • Sao Paulo, SP